Return & Refund Policy

We hope you love your Deeprose ritual. However, if you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns of unopened and unused products within 14 days of delivery.

To be eligible for a return, your item must be:

• Unopened and unused

• In its original packaging

• Accompanied by proof of purchase

To start a return, please contact us at info@thedeeprose.com. Please note that returns will need to be sent to the following address: 6 Falcon Way, Beck Row, Bury St Edmunds, IP28 8EL

If your return is accepted, we'll provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.

Damages & Incorrect Orders

Please inspect your order upon arrival and contact us as soon as possible if:

• Your order arrives damaged

• You receive the wrong item

• Your order is defective

We'll assess the issue and work quickly to make it right through a replacement, refund or alternative solution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened shower steamers

• Used products

• Gift cards

• Sale or clearance items

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Subscription Orders

Subscription orders may be paused, skipped or cancelled at any time before your next billing date.

Once a subscription order has been processed and dispatched, it cannot be cancelled. Any eligible return requests will be handled in accordance with this policy.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason.

Returned items must be unopened, unused and in their original packaging, together with proof of purchase.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@thedeeprose.com.